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Dear Australian ALMA users,
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<div class="">Further to the below, I’d had reports of emails to staff at alma.cl bouncing. I asked ESO about this:</div>
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<blockquote type="cite" class=""><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">The ALMA Regional Centres (ARCs) are the interfaces to the community.</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">
<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">Users should therefore contact their ARC in case of issues or questions,</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">
<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">not the JAO staff. If the bounces are due to replies to Helpdesk tickets</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">
<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">via e-mail, then indeed this is an issue we are currently facing and</span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">
<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);" class="">users are advised to use the Helpdesk interface for their communications.</span></blockquote>
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I hope that is helpful to some.</div>
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<div class="">Regards,<br class="">
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Sarah<br class="">
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Dr Sarah Sweet<br class="">
Lecturer in Astrophysics<br class="">
ARC DECRA Fellow<br class="">
School of Mathematics and Physics<br class="">
University of Queensland<br class="">
Mobile: +61 402 089 803<br class="">
<a href="https://protect-au.mimecast.com/s/nK-HClx1Njiox0qmQiGkeOi?domain=sarahsweet.com.au" class="">sarahsweet.com.au</a><br class="">
s.sweet@uq.edu.au<br class="">
sarah@sarahsweet.com.au<br class="">
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<div class="">On 4 Nov 2022, at 10:00 am, Sarah Sweet <<a href="mailto:s.sweet@uq.edu.au" class="">s.sweet@uq.edu.au</a>> wrote:</div>
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<div class="">Dear Australian ALMA users,</div>
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<div class="">I received this message from ESO last night about ALMA services.</div>
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<blockquote type="cite" class=""><span style="caret-color: rgb(0, 0, 0);" class="">We wanted to inform you about an unfortunate event at the Joint ALMA Observatory in Chile. Last Saturday the observatory suffered a cyberattack on its computer systems. This
has also been published in an announcement on the ESO website today: </span><a href="https://protect-au.mimecast.com/s/YpcoCmO5glu5zBL8OfO-PZ1?domain=eso.org/" class="">https://www.eso.org/public/announcements/ann22014/</a><br style="caret-color: rgb(0, 0, 0);" class="">
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<span style="caret-color: rgb(0, 0, 0);" class="">The attack did not compromise the antennas or any scientific data but it has forced the suspension of astronomical observations, left the observatory with limited email services, and the website as well as some
user services are offline.</span><br style="caret-color: rgb(0, 0, 0);" class="">
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<span style="caret-color: rgb(0, 0, 0);" class="">At present it is not possible to estimate a date for a return to regular activities.</span><br style="caret-color: rgb(0, 0, 0);" class="">
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<div class="">If I can be of any assistance please do reach out.</div>
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<div class="">Best wishes,<br class="">
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Sarah<br class="">
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---<br class="">
<br class="">
Dr Sarah Sweet<br class="">
Lecturer in Astrophysics<br class="">
ARC DECRA Fellow<br class="">
School of Mathematics and Physics<br class="">
University of Queensland<br class="">
Mobile: +61 402 089 803<br class="">
<a href="https://protect-au.mimecast.com/s/nK-HClx1Njiox0qmQiGkeOi?domain=sarahsweet.com.au/" class="">sarahsweet.com.au</a><br class="">
<a href="mailto:s.sweet@uq.edu.au" class="">s.sweet@uq.edu.au</a><br class="">
<a href="mailto:sarah@sarahsweet.com.au" class="">sarah@sarahsweet.com.au</a><br class="">
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